If changes made to your website are not appearing, there are a couple things you can try to resolve the issue:


Hard Refresh Cache Clear Fusion v4 Only


Hard Refresh

The first step would be to try a hard refresh, which clears all of the data stored locally in your browser for a single website. Depending on your operating system and browser, the way to do a hard refresh can vary. Instructions for each operating system and browser combination can be found below:


  1. Chrome
  2. Firefox
  3. Internet Explorer
  4. Safari


1. Chrome

Windows

Hold down CTRL and click the Reload button
or
Press CTRL + F5 


Mac

Hold down Shift and click the Reload button
or
Press CMD + Shift + R


Back To Top


2. Firefox

Windows

Press CTRL + F5
or
Press CTRL + Shift + R


Mac

Hold down Shift and click the Reload button
or
Press CMD + Shift + R


Back To Top


3. Internet Explorer

Press CTRL + F5
or
Hold down CTRL and click the Refresh button


4. Safari

Hold down Shift and click the Reload button


Back To Top


Cache Clear

If the changes do not appear after trying the hard refresh, your browser may still be storing the old data in its memory cache. It is important to note that clearing your browser's cache may remove data such as saved passwords, address bar predictions, and shopping cart contents. Please make sure any vital information is recorded before proceeding with a cache clear.


To clear your browser's cache, please follow the instructions for your browser below:


  1. Mobile Browsers
  2. Desktop Browsers


1. Mobile Browsers

Android

  1. Go to Settings
  2. Select Apps or Application Manager
  3. In the list of applications on your device, select your web browser
  4. Select Clear Data
  5. Select Clear Cache
  6. Restart your browser


Chrome for Android

  1. Select Settings from the Chrome Menu
  2. Select (Advanced) Privacy
  3. Select All Time from the Time Range drop-down menu
  4. Select Cookies and Site data and Cached Images and Files
  5. Select Clear data
  6. Restart your browser


Back To Top


Safari

  1. Open your phone's Settings app
  2. Select Safari
  3. Select Clear History and Website Data
  4. Restart your browser


Chrome for IOS

  1. Select Settings from the Chrome Menu
  2. Select Privacy
  3. Select Clear Browsing Data
  4. Select Cookies, Site Data, and Cached Images and Files
  5. Select Clear Browsing Data
  6. Restart your browser


Back To Top


2. Desktop Browsers

Chrome

  1. In the web address bar, type the following:
    chrome://settings/clearBrowserData
  2. Select the following options:
    • Cookies and Other Site Data
    • Cached Images and Files
  3. Select All Time from the Time Range drop-down menu
  4. Select Clear Data
  5. Restart your browser


Firefox

  1. Select the History menu:
    • Either in the taskbar at the top of the browser (File, Edit, View, History...) or
    • By selecting the first icon of the three on the top right, which looks like a row of books
  2. Select Clear Recent History...
  3. Select Everything in the Time Range to Clear drop-down menu
  4. Select Cache and Cookies
  5. Select Clear Now
  6. Restart your browser


Back To Top


Microsoft Edge

  1. In the top right, select the Hub icon (looks like a star with three horizontal lines)
  2. Select the History icon (looks like a clock)
  3. Select Clear All History
  4. Select Cookies and Saved Website Data and Cached Data and Files
  5. Select Clear
  6. Restart your browser


Internet Explorer

  1. In the Tools menu, select Safety and locate the Delete Browsing History option
  2. Select Cookies and Temporary Internet Files
  3. Select Delete, and confirm
  4. Restart your browser


Safari

  1. Select the Safari menu
  2. Select Clear History
  3. Select All History in the drop-down menu
  4. Select Clear History
  5. Restart your browser


Back To Top


Fusion v4 Only

The Fusion v4 application also stores some of its data on the server, and there are a couple of ways to clear and refresh that data as well:


1. Template Reload

The template reload allows you to refresh your website's template code in case any changes have been made by the efelle team. To perform the reload, simply type  /reload  at the end of your website's URL. For example, the reload link for the efelle website would be: https://www.seattlewebdesign.com/reload.


2. Cache Clear

This cache clear function manually refreshes the CMS and database information that Fusion stores on the web server. This function should be used specifically in cases where a change is made in the Fusion CMS, but you do not yet see the changes on your website. To perform the cache clear, you can type  /cache_clear.php  at the end of your website's URL. For example, the cache clear link for the efelle website would be: https://www.seattlewebdesign.com/cache_clear.php. Unlike the template reload, a completed cache clear does not automatically redirect you back to the home page of your website. When successful, you should see only a blank, white page.


Back To Top