Hello from efelle's Support Team!


In celebration of the Juneteenth holiday, our team will be out of the office Friday, June 19th. During this time, we will continue to monitor incoming emails and support tickets and work on any critical requests that arise.


For any emergency items that require immediate attention, such as issues that prevent successful customer checkout, problems relating to major display problems on important areas of your site, or other mission-critical bugs, please submit a ticket with the Urgent priority set, which will ensure that our support team is notified of your ticket. For other requests that do not meet these criteria, we ask that this priority not be set to ensure that the correct attention can be given where needed. We appreciate your understanding as we may not be able to respond to non-emergency inquiries until we return to the office Monday morning.


If you have an issue with a third-party tool used by your website, please contact that provider using the information found below:

BigCommerce1-888-699-8911 - More contact options available by selecting the Contact button in the top right

ShipStationLog in to contact


Thank you, and we hope that you have a fantastic weekend!